You are entering into this agreement with Studio52Magic Ltd. ("we" and "us") as the operator of BenjaminEarl.co.uk and Studio52Magic.com ("Studio52").
Studio52Magic Ltd. Is registered in England and Wales with Companies House. Our operating address is Ashton Lodge, Stanbridge, Wimborne UK, BH21 4JD. Our company number is 11944811.
Our websites offer for sale Studio52 products and certain curated goods supplied by Studio52 brand partners (“brand partner”). Where brand partner goods are shipped separately by the brand partner, the product will be identified on our website as a brand partner product in conjunction with Studio52. When you place an order with Studio52 your contract is with Studio52Magic Ltd. When you purchase a brand partner product this contract extends to include the brand partner.
By placing an order through this Website you are be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. In short, we need to cover our butts.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. Unless otherwise indicated, shipping is conducted via the national postal carrier (Royal Mail, USPS, La Poste etc) though we reserve the right to ship via alternative means where shipping price and expediency can be bettered at our discretion.
3.1 Return Due To Change Of Mind
Studio52 will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and customers will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Studio52) will refund the value of the goods returned but will NOT refund the value of any shipping paid. We cannot accept returns for digital products.
3.2 Warranty Returns
Studio52 will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Studio52 to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days, and up to 14 for outlying areas.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the couriers available at time of purchase. We are able to offer a more specific estimate when you are choosing your courier at checkout, should these options be available.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours (UK), except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. For Change of Delivery Address after despatch you will need to contact your national postal service or chosen courier to negotiate the change. Studio52 has no ability to change shipping addresses once orders have been fulfilled.
4.5 P.O. Box Shipping
Studio52 will ship to P.O. box addresses using postal services only. We are unable to offer couriers (FedEx, EMS, DHL, UPS) services to these locations.
4.6 Military Address Shipping
Please contact us before placing your order should you require shipping to a Military Address. While all efforts are made to deliver to service members, this may not be possible at all times due to international shipping restrictions.
4.7 Items Out Of Stock
If an item is out of stock or on pre-order, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. Split shipments may be possible in some circumstances at the discretion of Studio52, however additional shipping fees may apply.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Please note: once your order has been shipped, we no longer have any control over it. The tracking information accessible via your tracking link is the same information to which we have access.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website, and during checkout for taxes which apply according to UK law.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the mail carrier service at time of shipment.
9.1 Process for parcel lost or damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
For all customer service enquiries, please submit an enquiry here.