We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any supplied tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot accept returns for digital products.
To start a return, please contact us using our contact page, or by sending an email to firstname.lastname@example.org, to request a return and RMA number. Returns will need to be sent to the following address:
68 St Pauls Close
London, W5 3JX
Please note, unsolicited returns without and RMA number will be refused delivery. You must first contact us for return approval and include your RMA number on your return shipping label.
You can always contact us for any return question via our contact page.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like digital goods (ebooks, pdfs and videos), custom products (such as special orders or personalized items), and goods that have been used, opened or worn. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, subscriptions or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Should it be requested, store credit can be applied against your account for your use at any time.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.